Essential Duties and Responsibilities:

1. Professional Conduct and Guest Services (Concierge Focus)

• Exemplary Professional Presence: Maintain a consistently polished, professional, and immaculate
• uniform and personal presentation, serving as a positive and credible first impression for the
• property.
• Proactive Engagement: Act as the primary point of contact for all building occupants and guests,
• providing proactive assistance, clear directions, and timely information with a naturally outgoing,
• engaging, and hospitable demeanor.
• Tenant Relations: Professionally and promptly assist tenants with building-related inquiries, access
• issues, and security concerns, establishing positive rapport and escalating complex matters to
• management as necessary.
• Visitor Management: Efficiently manage the visitor sign-in/sign-out process, verify identity, issue
• temporary badges, and announce guest arrivals in accordance with established security protocols.

2. Security and Loss Prevention Operations

• Access Control: Strictly enforce building access control policies, ensuring every individual (tenant,
• vendor, or visitor) follows proper entry procedures (key card/badge usage) and preventing
• unauthorized entry or "tailgating."
• Foot Patrols: Conduct regular, documented security patrols of the property's interior and exterior
• perimeter, including common areas, parking garages, and vacant tenant spaces, identifying and
• reporting safety hazards or security vulnerabilities.
• Surveillance and Monitoring: Proficiently operate and monitor the Closed-Circuit Television (CCTV)
• system, alarm panels, and other life safety systems, noting and responding to all unusual activities.
• Emergency Response: Serve as a primary responder to all alarms and critical incidents (e.g., medical
• emergencies, fire alarms, suspicious activities, unauthorized persons), following established emergency
• procedures and coordinating with building management and first responders.

3. Documentation and Incident Management

• Report Writing: Prepare detailed, accurate, and professional written reports on all security-related
• incidents, daily activities, unusual occurrences, and patrol observations using required digital
• platforms.
• Critical Incident Escalation: Immediately and effectively escalate all critical incidents and
• emergencies to the appropriate building management, security contacts, and law enforcement
• agencies, ensuring a timely and organized response.
• Key and Access Card Control: Assist with the accurate inventory and issuance of all building keys and
• access cards, ensuring documentation is current and that credentials for terminated personnel are
• immediately deactivated and reconciled.

Minimum Qualifications of Security Officers:

• High school diploma or equivalent (GED) is required.
•  Minimum of 2 years of experience in corporate security, hospitality, or a customer service-focused
• environment.
• Demonstrated proficiency in using computers, standard security software, and Microsoft Office Suite
• for reporting and documentation.
• Requires a high degree of professional maturity and sound judgment necessary to handle
• complex tenant interactions and sensitive security matters.
• Previous security experience within a High-Rise Commercial Office Building environment is
• strongly preferred and will be considered a significant asset.

Preferred Qualifications of Security Officers:

• Bi-lingual considered a plus
• Evening, overnight, and weekend availability required

Equal Employment Opportunity
At Enzo, we believe great teams are built by people with different backgrounds, perspectives, and experiences. We are proud to be an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.
We are committed to creating a workplace where everyone feels welcomed, respected, and empowered to do their best work.

Pay Transparency
At Enzo, we believe candidates deserve clear, upfront information about compensation. The expected pay range for this role is #base_pay_min to #base_pay_max.
Actual pay may vary based on job-related factors such as experience, skills, qualifications, location, and business needs. This role may also be eligible for additional compensation, including bonuses, commissions, equity, or other incentives, depending on the role.

Benefits
At Enzo, we care about supporting our people at work and in life. Eligible employees may receive benefits such as medical, dental, and vision coverage; retirement savings options; paid time off; paid holidays; maternity and parental leave; mental health and wellness resources; employee assistance programs; life and disability insurance; and other perks.
Depending on the office location and role, employees may also enjoy a dog-friendly workplace, flexible ways of working, and team events that help make work feel a little more human.
Specific benefits may vary based on role, location, employment status, and applicable law.