Commercial and Residential Services

233 S. Wacker Dr.

Essential Duties and Responsibilities:

1. Professional Conduct and Guest Services (Concierge Focus)

Exemplary Professional Presence: Maintain a consistently polished, professional, and immaculate
uniform and personal presentation, serving as a positive and credible first impression for the
property.
Proactive Engagement: Act as the primary point of contact for all building occupants and guests,
providing proactive assistance, clear directions, and timely information with a naturally outgoing,
engaging, and hospitable demeanor.
Tenant Relations: Professionally and promptly assist tenants with building-related inquiries, access
issues, and security concerns, establishing positive rapport and escalating complex matters to
management as necessary.
Visitor Management: Efficiently manage the visitor sign-in/sign-out process, verify identity, issue
temporary badges, and announce guest arrivals in accordance with established security protocols.

2. Security and Loss Prevention Operations

Access Control: Strictly enforce building access control policies, ensuring every individual (tenant,
vendor, or visitor) follows proper entry procedures (key card/badge usage) and preventing
unauthorized entry or "tailgating."
Foot Patrols: Conduct regular, documented security patrols of the property's interior and exterior
perimeter, including common areas, parking garages, and vacant tenant spaces, identifying and
reporting safety hazards or security vulnerabilities.
Surveillance and Monitoring: Proficiently operate and monitor the Closed-Circuit Television (CCTV)
system, alarm panels, and other life safety systems, noting and responding to all unusual activities.
Emergency Response: Serve as a primary responder to all alarms and critical incidents (e.g., medical
emergencies, fire alarms, suspicious activities, unauthorized persons), following established emergency
procedures and coordinating with building management and first responders.

3. Documentation and Incident Management

Report Writing: Prepare detailed, accurate, and professional written reports on all security-related
incidents, daily activities, unusual occurrences, and patrol observations using required digital
platforms.
Critical Incident Escalation: Immediately and effectively escalate all critical incidents and
emergencies to the appropriate building management, security contacts, and law enforcement
agencies, ensuring a timely and organized response.
Key and Access Card Control: Assist with the accurate inventory and issuance of all building keys and
access cards, ensuring documentation is current and that credentials for terminated personnel are
immediately deactivated and reconciled.

Minimum Qualifications of Security Officers:

High school diploma or equivalent (GED) is required.
Minimum of 2 years of experience in corporate security, hospitality, or a customer service-focused
environment.
Demonstrated proficiency in using computers, standard security software, and Microsoft Office Suite
for reporting and documentation.
Requires a high degree of professional maturity and sound judgment necessary to handle
complex tenant interactions and sensitive security matters.
Previous security experience within a High-Rise Commercial Office Building environment is
strongly preferred and will be considered a significant asset.

Preferred Qualifications of Security Officers: