Dazzle our customers with flawless execution ... in how we answer the phone, fill an order, deliver on time, process the invoice and meet every imaginable need for excellence in customer service. Guide customers in best practices and online tools. Provide trouble-shooting and problem escalation.

Our customer service team members are critical to the success of the organization. They provide a personable, knowledgeable, and caring experience when customers contact us. We are looking for people who are warm, articulate, and positive to add to our already awesome team.

Job duties:

• Responsible for receiving, responding to and resolving customer telephone-inquires in a high-volume call center.
• Maintain departmental quality and productivity standards.
• Where appropriate, cross-reference a variety other products and services available for customers to consider.
• Engage in outbound calls to current customers to survey satisfaction with current products.
• Perform other work-related duties, as assigned - including (but not limited to) customer e-mail and correspondence.

Qualifications:

• High school diploma, general education degree or equivalent
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to type
• Numeric, oral and written language applications

Key Competencies

• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Data collection and ordering
• Customer service orientation
• Adaptability, initiative and stress tolerance