Compensation: At least $15  (plus overtime and benefits):

About the role

As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just can not compete with.

Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Responsibilities, Skills and Experience

Key Responsibilities

Working in our shops can be fast-paced and varied. On a day-to-day basis you'll be responsible for:

- Delivering engaging and inspirational customer service at every stage of the customer journey.

- Using your product knowledge and sales training to drive sales and increase profits for the Partnership.

- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.

- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.

- Identifying areas of improvement and implementing solutions.

- Helping to protect our profits by supporting with accurate stock counts.

Essential skills/experience you'll need

- Basic IT literacy.

- Strong communication skills.

Desirable skills/experience you may have

- Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.

- Merchandising and product displays experience.

Equal Employment Opportunity
At Enzo, we believe great teams are built by people with different backgrounds, perspectives, and experiences. We are proud to be an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.
We are committed to creating a workplace where everyone feels welcomed, respected, and empowered to do their best work.

Pay Transparency
At Enzo, we believe candidates deserve clear, upfront information about compensation. The expected pay range for this role is #base_pay_min to #base_pay_max.
Actual pay may vary based on job-related factors such as experience, skills, qualifications, location, and business needs. This role may also be eligible for additional compensation, including bonuses, commissions, equity, or other incentives, depending on the role.

Benefits
At Enzo, we care about supporting our people at work and in life. Eligible employees may receive benefits such as medical, dental, and vision coverage; retirement savings options; paid time off; paid holidays; maternity and parental leave; mental health and wellness resources; employee assistance programs; life and disability insurance; and other perks.
Depending on the office location and role, employees may also enjoy a dog-friendly workplace, flexible ways of working, and team events that help make work feel a little more human.
Specific benefits may vary based on role, location, employment status, and applicable law.